We gladly accept Visa, MasterCard, American Express, Discover and PayPal payments.
In most instances, all orders are processed the same day your order is received (Monday-Friday) and will be shipped within 1-3 business days. All orders are shipped via UPS Ground, FedEx Ground or USPS Priority Mail and will be delivered within 3-5 business days of processing. At this time, we are only able to ship within the US.
Indiana residents only, please add 7% sales tax.
Our shipping charges may be viewed in the chart below. Eco Pond Supply offers free shipping on combined orders or any pond kit over $300 (excluding Koi Pond Bridges*). Products that are subject to flat rate shipping charge are excluded from this offer. These charges will be listed on the individual product page.
: *Some of our products are shipped directly from the manufacturer (including Koi Pond Bridges - flat shipping fee of $40-$50 each). Please be prepared for additional delivery time as these are built to order.
Standard Postage & Packing Rates for the 48 contiguous states per order: (EXCLUDES Alaska and Hawaii*)
Items are subject to availability from the manufacturer. Should any item be out of stock or not available at the time of your order, we will notify you by e-mail to arrange a refund or exchange. We reserve the right to ship items separately.
*For shipments to Alaska and Hawaii please contact us at firstname.lastname@example.org
for actual shipping charges.
We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, you may return your product, provided it is in original, unused condition and is accompanied by the original receipt or invoice within 30 days of your order date.
We will refund 100% of your purchase price less shipping charges. Eco Pond Supply is not responsible for shipping and handling on returned merchandise. All returns must have a RA # (return authorization number) from us to be accepted - please e-mail us
for this information.
-Shipping and Handling Fee are non-refundable.
-Return or refund can take up to 4 weeks to process.
-Original receipt and Invoice # required for any return and refund.
-All returns must have a RA# (Return Authorization Number) from us to be accepted.
-All items must be in new and resaleable condition, including the original box, packaging, and accessories.
-Returns may be subject to a 20% re-stocking fee.
Merchandise with a manufacturer's warranty is noted on each product page of www.ecopondsupply.com. Warranty practices vary by manufacturer and should be discussed with Eco Pond Supply customer service prior to returning merchandise. Eco Pond Supply's Return Policy applies to warranty items (see above). Prompt attention to defective merchandise will facilitate processing.
For additional information or questions on any of Eco Pond Supply's policies, please contact us.